Securing the Future with Extended Warranties

Treat yourself to a comfortable home and peace of mind with extended warranties

Extended WarrantyAt Bryant, we're not only known for our solid products and systems, we're also known for a history of reliability, durability and performance you can count on. We're so confident in our heating and cooling products and our experience that we offer several extended warranty programs to make your investment even more worry-free.

In addition to the standard 1-year Bryant factory parts and labor warranty, you can now extend the parts and labor coverage and/or parts-only coverage for years of custom-made indoor comfort. That means, depending on the program you choose, if you have any problem with your system, Bryant will provide a replacement part and/or cover the labor charges at no cost to you. Extended warranties offer many additional advantages, including:

  • Unexpected repair bills will be kept to a minimum.
  • Improved home value through warranty transferability (as long as the equipment remains in its original configuration at its original installation site).
  • Assurance that any necessary repair work will be performed by a local service technician experienced with Bryant products.
  • Original parts will be replaced only with genuine Bryant parts.

With several different options to choose from, your Bryant partner will customize your warranty program. Ask your local Bryant dealer for details about any of the following programs:

Parts & Labor

Dealer

  • 2nd through 10th Year Parts & Labor*
  • 2nd through 5th Year Parts & Labor*
  • 2nd through 10th Year Compressor*

Labor Only

  • 2nd through 5th Year Compressor*

Parts Only

  • 2nd through 10th Year Parts Only*
  • 2nd through 5th Year Parts Only*
  • 6th through 10th Year Compressor Parts Only
  • 20 Year Heat Exchanger Parts Only

Remember that routine maintenance–such as cleaning and/or changing the air filters and keeping indoor and outdoor coils clean–will ensure you get the most out of your Bryant system during the warranty period and beyond.

Bryant Warranties

When you choose dependable Bryant products for your home heating and cooling needs, you don't just get the best products available you also get solid warranty coverage to protect your family's investment.

Warranty

The terms and coverage details of your warranty are specific to the Bryant product models you own. Typically, Bryant products come with a standard 5-year parts limited warranty. Depending on your model, certain components within the product may have longer standard warranties.

Also, Bryant offers a variety of extended warranty programs to further protect your investment.

To learn the exact details of your warranty, refer to the product documentation such as a user's manual that came with your product. If your model is listed on our website, the documentation may be available for download. Or, if you are unable to find your documentation, you can always contact your local experienced Bryant dealer for assistance in determining your warranty coverage.

At the time of purchase, you may have also been offered additional warranty coverage provided by your Bryant dealer. If you have additional coverage through your dealer, please contact him or her directly for assistance with the warranty.

Pre-Service Checklist

Before your experienced dealer arrives at your home to service your Bryant heating and cooling system, take a moment to make sure you're prepared for the appointment. That way, your dealer has all of the information he or she needs, and can get directly to work getting your Bryant system into top condition.

Here are a few things to do in preparation for your service appointment:

  • Know where all of the units in your heating and cooling system are located.

  • Perform basic troubleshooting tactics.

  • Check your air filter. A dirty air filter is a common cause of problems.

  • Write down the model numbers of all your Bryant products.

  • Be ready to explain clearly what symptoms or problems you've had.

  • Know how long ago your problem began.

  • Make sure the system is accessible by the dealer. Please remove anything blocking your products.

  • If your system's products are in an attic or crawl space, please make it easily accessible.

  • Lock pets in a separate room so they don't get in the way or get hurt.

  • Make sure there's an adult (18 or over) home to legally allow entry to your home.

  • Be prepared to answer the phone. Many technicians will call to confirm the appointment on their way.

  • If you rent your home, make sure you have your landlord's permission to have your system serviced.

  • If your heat pump or air conditioner is frozen, shut it off before the technician arrives so it's thawed and ready for service.

  • Make available a file containing information on all prior services performed on your system.

  • Be prepared to make a payment to the dealer.

Troubleshooting Guide

Simple things to try before calling your Bryant dealer

If you have any trouble with your Bryant products or system, remember you can always call your Bryant dealer for help and service. But here are a few simple things to try before calling your local Bryant dealer to your home for a service visit.

Air Conditioning Equipment Checklist

  1. Check to make sure that your thermostat is set in the "cool" position.
  2. Ensure that your outdoor air conditioning (condensing unit) is running:
    • Check the circuit breakers in the circuit breaker box (or electrical panel), most likely mounted to an outside wall in the back of the house. Make sure they are all in the "ON" position.
    • Check the outdoor unit "disconnect switch" to make sure it is in the "ON" position. The disconnect switch is located near the outdoor unit. (Normally a grey 8" wide x 16" high x 4" deep box mounted to the wall).
  3. Ensure that the blower motor in your furnace is running. (If the thermostat is in the "cool" position, the furnace blower should be running.)
    • If not, check to make sure the on / off switch at the furnace is in the "ON" position
  4. Be sure that you have changed your filter in the furnace recently.
    • An extremely blocked filter can cause your outdoor air conditioner unit to shut down due to lack of proper airflow.
    • Your filter should be changed every month.
  5. Check all return air grilles to make sure they are not blocked by furniture.
    • Check all supply air registers to make sure they are open and blowing air. (The return air grilles are normally located on your walls and are wide and flat).

Gas Furnace Equipment

  1. Check to make sure that your thermostat is set in the "heat" position
  2. Make sure that the temperature setting on the thermostat is set above (or higher than) the indoor temperature showing on the thermostat.
  3. Ensure that there is power to the furnace:
    • Try turning the fan to 'ON' using the fan switch on the thermostat to test for power to furnace.
  4. Check the circuit breakers at the electrical panel.
  5. Check the SSU switch (it looks like a light switch on a gray box located at the furnace) to be sure it is in the 'ON' position
  6. Has the furnace filter been replaced recently?
    • All 1-inch thick furnace filters should be replaced monthly.
    • Purolator 2-inch thick, and other high-capacity pleated filters can most likely be changed every other month or just 6 times per year.
  7. If the system is running but you have not changed your filter, the filter needs to be replaced.
  8. Check all return air grilles to make sure they are not blocked by furniture.
    • Check all supply air registers to make sure they are open and blowing air. (The return air grilles are normally located on your walls and are wide and flat).

If these handy checklists do not solve your problem, contact your neighborhood Bryant dealer right away for service. Be sure to have your model number ready.